Privacy Policy
This Privacy Policy pertains to personal information collected and the circumstances under which it may be used or disclosed by WAO SINGAPORE PTE. LTD. or its affiliates (collectively referred to as “WAO SINGAPORE PTE. LTD.”).
Definitions
All references in this Policy to “WAO SINGAPORE PTE. LTD.”, “we”, “our”, and “us” refer to WAO SINGAPORE PTE. LTD.
All references in this Policy to “client”, “you”, and “your” refer to the individual(s) who have accepted or propose to accept products or services from WAO SINGAPORE PTE. LTD.
Commitment to Privacy
WAO SINGAPORE PTE. LTD. is committed to respecting your privacy and aims to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in each country of operation.
Collection of Personal Information
WAO SINGAPORE PTE. LTD. collects personal information so that we can provide an experience that is responsive and customized to your needs. We collect personal information from you, your family members, your authorized representatives, our website, mobile services, and other channels including emails, phone conversations, and face-to-face interactions with our employees, officers, and directors. Examples of personal information we collect include:
– Personal data about you and your family members, such as names, contact details, date of birth, gender, educational background, demographic data, payment details, transaction history, and geographic information such as addresses and postal codes.
– Information and data generated in the course of any continual relationship with WAO SINGAPORE PTE. LTD., such as instructions given by you to arrange class enrollments, transfers, replacements, withdrawals, and other information and records you choose to provide through various modes of communication including mail, telephone, SMS, email, and the internet.
Purposes for Collection, Use, and Disclosure of Personal Information
The purposes (collectively referred to as “Allowed Purposes”) for which WAO SINGAPORE PTE. LTD. collects, uses, and discloses personal information include:
– To provide, operate, and administer WAO SINGAPORE PTE. LTD.’s products and services, or to process applications for WAO SINGAPORE PTE. LTD.’s products and services, business or financial transactions, and to maintain service quality levels and train staff.
– To provide product-related services and support, including the provision of administrative support, technical assistance, and customer alerts.
– To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration, and statistical analysis.
– To maintain accurate client information and enable customized experiences that meet your preferences and needs.
– To manage WAO SINGAPORE PTE. LTD.’s relationship with you, which may include providing information on WAO SINGAPORE PTE. LTD.’s products and services, where specifically consented to or where permissible under applicable laws and regulations.
– For marketing and communication purposes.
– To facilitate product development and service refinements via customer feedback, data analysis, and market research.
– To perform internal management, to operate management information systems, to carry out and enable internal and external audits.
– To enforce or defend the rights of WAO SINGAPORE PTE. LTD., its employees, officers, and directors.
– For safety, legal, and regulatory compliance.
– For purposes relating directly thereto.
Disclosure of Personal Information
WAO SINGAPORE PTE. LTD. may disclose personal information for any of the Allowed Purposes to:
– Professional advisors, third party service providers, agents, or contractors engaged to support WAO SINGAPORE PTE. LTD.’s business operations under a duty of confidentiality.
– Any person or entity which is part of WAO SINGAPORE PTE. LTD., although only to the extent necessary to fulfil the Allowed Purpose.
– Any person to whom disclosure is required under applicable laws or regulations.
– Any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws or regulations.
International Transfers
The personal data we collect from you may be transferred to multiple destinations outside Singapore. WAO SINGAPORE PTE. LTD. will endeavor to proceed with any transfers of your personal data to a territory outside of Singapore based on the requirements of the PDPA as closely as possible. WAO SINGAPORE PTE. LTD. will ensure that any transfers of your personal data to a territory outside of Singapore will be in accordance with the PDPA to ensure a standard of protection to personal data so transferred that is comparable to the protection under the PDPA. However, please be informed that such destinations may not offer the level of data protection which is equivalent to the law in Singapore.
Retention and Rights
We retain personal information in accordance with legal, regulatory, business, and operational obligations. You have the right to request a copy of your personal information held by us and to request for any inaccurate personal information to be rectified. A request can be submitted by SMS or email (Details in the “Contact Us” section). Please note that WAO SINGAPORE PTE. LTD. reserves the right to charge an administrative fee for providing a copy of your personal information.
Consent
You acknowledge that the use or continued use of WAO SINGAPORE PTE. LTD.’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy. You may submit a request to withdraw your consent at any time by contacting us via SMS or email.
Amendments
WAO SINGAPORE PTE. LTD. reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. The use or continued use of any of WAO SINGAPORE PTE. LTD.’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy.
Contact Us
Feel free to contact us for any enquiries, requests, and feedback.
WAO SINGAPORE PTE. LTD.
Data Protection Officer
Mr. YUJI MORI
545 Orchard Road Singapore 238882
Phone: (+65) 6733 5144
Email: sgwebmail@wao-corp.com